Archive for the ‘internship’ Tag

Cancun 2011-Work hard, play hard! #CWP   Leave a comment

Ocean view!!

The trip to Cancun is a celebration of the success from the year.  We gather all the District Managers, Regional Consultants, Vice Presidents, Presidents, and top producing Branch Opperators from all the CollegeWorks Painting companies in the U.S.  The top preformers are invited to attend, to celebrate their success, and to meet other members of the College Works Painting team.  We have a top gun event for contest winners, we have a banquet, and we go to the amazing Cancun clubs to enjoy our vacation. The trip to Mexico also kicks off the new CWP year with a bang, as we begin our recruiting when we return.

Joe Young, Lulu Deng, Zack Matush

The managers get to live the “play” side of our work hard/play hard value.  They bond with other team members.  They see how much we appreciate them.  They get a taste of our retreat experience and can better look forward to the DM trainings in Park City and Las Vegas.  There is plenty of time for one on one interaction with College Works Painting execs, for sharing a more personal side, and for building relatioships that we can all draw on as we move into the new year.

Recognizing our hard working managers.

Beautiful Cancun sunset

 

 

 

 

 

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A testimonial from a happy intern.   Leave a comment

October 1, 2011

College Works Painting has been one of the most valuable experiences of my life, despite being one of the most challenging as well.  From beginning to end, I was impressed by CWP’s professionalism. During the interview process, CWP made sure that I was a good fit for the internship as well as allowing me to decide that CWP was a good fit for me. The 5-step interview process was very professional and well organized.

One of the key features of this internship that allowed me to be successful was the use of a District Manager (ex branch manager) to help guide me throughout the year. From beginning to end, my District Manager, Amanda Brooks, was a key resource of knowledge and support. I owe a large chunk of my success to her ability to train me in marketing, sales, employee and equipment managing, as well as the most important part- production. Amanda was almost always accessible and ready to help no matter the hour. Whether it was going door-to-door marketing or answering and early morning phone call to help with an estimate- she was there. It was also very helpful that Amanda had been a branch manager like myself because she could really relate to the things I was going through. Her patience with me was very important as well because she stuck with me through the good the bad and the ugly.

As a business minor student at the U of O, I had been learning a lot about marketing, advertising, managing, etc. and this internship allowed me to apply these things in the real world. This type of hands on connection from the textbook to the real world really has influenced my understanding of what it takes to run a successful business. It has also drawn to my attention what my strengths and weaknesses are in the business world. Now I know what areas to improve on so I can be a better business leader in the future.

Another great part of this internship for me was the fantastic-Fridays put on by the company. College Works Paintings recognized that balance is a very important aspect in life- so every other Friday the company put on a fun event. This summer I went white water rafting, camping, golfing, softball tournament and much more with ambitious, business savvy students like myself.

Upon completion of this internship I feel much more prepared to enter the job market in the near future. I have successfully turned a considerable profit running my own paint crew, managing equipment and supplies while delivering a quality end result for my customer. It has been one of the most challenging things I have done in my life, but I am glad I stuck it out and have grown a great deal from it. If you are looking for an internship that will prepare you for the real world, connecting the dots from textbook to the reality, then look no further; College Works Painting is for you.

Sincerely,

Andrew Meyer

CWP Branch Manager , Oregon, 2010/11

 

A letter of recommendation for Jakeb Klein and College Works Painting Oregon.   Leave a comment

 

John DeJulius’ good news about College Works   Leave a comment

Brand Evangelists or
Brand Terrorists
“Your customers can be one or the other.”
~by John DiJulius

College Works Painting, headquartered in Southern California, paints 10,000 homes a year, employs 250 full-time employees and around 3,000 seasonal employees. They have always prided themselves on being at the top of their industry for customer service, but that wasn’t good enough. In certain situations, being the best at customer service in just your industry can still mean you are unacceptable.

“In the past we would fight against certain complaints, we would side with our side, and we would look at our complaints for validity. With 10,000 customers a year, some were legitimately taking advantage. In the distant past we looked at a slight percentage of complaints as acceptable from our employees, who are paid purely on incentive, who work very hard to start a business while in school, and who earn based on their business’ return,” says Matthew Stewart, CEO of College Works Painting. “However, one thing changed our entire approach to customer service.”

The CWP world changed. One unhappy, disgruntled customer created a blog where he complained aggressively about the job that was done for him. This customer did not pay, was unreasonable in his demands, lost hands down in court and was ordered to pay. In retaliation he created a blog that dominated the search engines for four years. As a result of this brand terrorism and brand assassination, CWP’s brand was taken hostage by a customer who was an expert in dominating online search engines, which is becoming increasingly easier for the average consumer to master. CWP estimates that it lost over $20 million in revenue and countless employee candidates. Remember that before all of this, CWP was considered better than most in their industry at customer service. Painfully, they found out, that wasn’t enough.

“After committing to truly becoming a world-class customer service organization, we changed our entire culture and attitude toward every customer we contact,” Stewart says. “We don’t care who is right or wrong, we look at ourselves through the eyes of any customer, and we fight for 100% satisfaction. We spent hundreds of thousands of dollars refunding money, paying wages unearned, and making people feel well. We say ‘sorry’ more, we say ‘yes’ more, and we move very fast and very transparently. Our employees love the focus, and the blogs are deflated. Our philosophy is “Yes is always the answer, now what is the question?” This is a way of life for us, and for me personally.”

Action Plan
Is your business prepared to immediately defuse customer complaints? Does everyone realize how easy it is for an unhappy customer to contact thousands of people almost instantaneously? Create systems and protocols that enable your organization to create brand evangelists versus brand terrorists.

For many articles like this one visit “The Customer Experience Blog”

College Works Painting embraces social media   Leave a comment

You can now follow College Works Painting on Twitter:

College_Works

and/or

you can fan College Works Painting on our official company Facebook page.

College Works Painting hires high-achieving college and university students and trains them in the basics of how to manage a business from start to finish. 
Each selected College Works Painting manager oversees the marketing, sales, production management and customer relations of a College Works Painting house-painting business in their hometown.
The College Works Painting requirements are good communication skills, confidence, leadership skills, a strong work history, and personal motivation.

Meet a College Works Vice President   Leave a comment

Dan Green
Vice President, Oregon
Dan is in his 8th year as a VP at College Works, and in 2005 and 2006, had the honor of mentoring four other divisions of College Works Paiting, including Washington, Texas, Arizona, and Southern California. His acheivements with CWP include 2000 Manager of the Year Nominee for the Oregon division, and back-to-back National District Manager of the Year honors in 2001 and 2002. Dan is a huge fan of sports including golf and college football. Dan graduated in 2001 with a Bachelor’s Degree in Business Management from Oregon State University. He currently resides in Oregon City with his wife Jennifer and daughter Alexis.

Meet a College Works vice president   Leave a comment

Ken Shin, Vice President, Pacific Coast California
Originally born in Hong Kong, Ken spent much of his teenage years in the Bay Area of California before attending Brigham Young University where he majored in Communications Advertising and Chinese. After becoming the National District Manager of the Year in 2007 and following another successful campaign in 2008, Ken took on the challenge of building the Pacific Coast Division into a powerhouse. In his spare time, Ken enjoys sports and other outdoor activities as well as spending time with his newborn son, Brayden, and wife of two years, Flora. Now that his son is learning to recognize his voice, Ken has taken on the challenge of learning the baby language to better communicate with his child.

To learn more about our wonderful executive team visit http://www.collegeworks.com/students/about/executive.html