Archive for the ‘College Works Painting’ Tag

Cancun 2011-Work hard, play hard! #CWP   Leave a comment

Ocean view!!

The trip to Cancun is a celebration of the success from the year.  We gather all the District Managers, Regional Consultants, Vice Presidents, Presidents, and top producing Branch Opperators from all the CollegeWorks Painting companies in the U.S.  The top preformers are invited to attend, to celebrate their success, and to meet other members of the College Works Painting team.  We have a top gun event for contest winners, we have a banquet, and we go to the amazing Cancun clubs to enjoy our vacation. The trip to Mexico also kicks off the new CWP year with a bang, as we begin our recruiting when we return.

Joe Young, Lulu Deng, Zack Matush

The managers get to live the “play” side of our work hard/play hard value.  They bond with other team members.  They see how much we appreciate them.  They get a taste of our retreat experience and can better look forward to the DM trainings in Park City and Las Vegas.  There is plenty of time for one on one interaction with College Works Painting execs, for sharing a more personal side, and for building relatioships that we can all draw on as we move into the new year.

Recognizing our hard working managers.

Beautiful Cancun sunset

 

 

 

 

 

A testimonial from a happy intern.   Leave a comment

October 1, 2011

College Works Painting has been one of the most valuable experiences of my life, despite being one of the most challenging as well.  From beginning to end, I was impressed by CWP’s professionalism. During the interview process, CWP made sure that I was a good fit for the internship as well as allowing me to decide that CWP was a good fit for me. The 5-step interview process was very professional and well organized.

One of the key features of this internship that allowed me to be successful was the use of a District Manager (ex branch manager) to help guide me throughout the year. From beginning to end, my District Manager, Amanda Brooks, was a key resource of knowledge and support. I owe a large chunk of my success to her ability to train me in marketing, sales, employee and equipment managing, as well as the most important part- production. Amanda was almost always accessible and ready to help no matter the hour. Whether it was going door-to-door marketing or answering and early morning phone call to help with an estimate- she was there. It was also very helpful that Amanda had been a branch manager like myself because she could really relate to the things I was going through. Her patience with me was very important as well because she stuck with me through the good the bad and the ugly.

As a business minor student at the U of O, I had been learning a lot about marketing, advertising, managing, etc. and this internship allowed me to apply these things in the real world. This type of hands on connection from the textbook to the real world really has influenced my understanding of what it takes to run a successful business. It has also drawn to my attention what my strengths and weaknesses are in the business world. Now I know what areas to improve on so I can be a better business leader in the future.

Another great part of this internship for me was the fantastic-Fridays put on by the company. College Works Paintings recognized that balance is a very important aspect in life- so every other Friday the company put on a fun event. This summer I went white water rafting, camping, golfing, softball tournament and much more with ambitious, business savvy students like myself.

Upon completion of this internship I feel much more prepared to enter the job market in the near future. I have successfully turned a considerable profit running my own paint crew, managing equipment and supplies while delivering a quality end result for my customer. It has been one of the most challenging things I have done in my life, but I am glad I stuck it out and have grown a great deal from it. If you are looking for an internship that will prepare you for the real world, connecting the dots from textbook to the reality, then look no further; College Works Painting is for you.

Sincerely,

Andrew Meyer

CWP Branch Manager , Oregon, 2010/11

 

College Works Painting, Utah. Welcome!   Leave a comment

 

 

 

College Works Painting, Utah. Welcome!.

Follow the link above to visit our Utah site. The residents in Utah looking for a quality and professional house painting experience need look no further than College Works Painting Utah.

We’ve been in business since 2001 and offer Utah residents a trouble free experience, not to mention we offer students an enduring internship experience. So basically, everyone wins!

 

Reference letters from a satisfied customer   Leave a comment

Letter of recommendation from New Jersey customer

Before and After pictures   Leave a comment

Below are some houses painted by College Works Painting around areas such as New Jersey, Pennsylvania, and New York. If you are interested in having your house painted or just want a free estimate please visit us at http://www.collegeworks.com. We offer competitive rates and excellent quality.

It’s officially summer and we’re painting away!   Leave a comment

The fist official day of summer was June 21st, but we’ve been painting away since classes were out of session. It’s been a busy summer so far for for the students at College Works Painting! Even though school is out, our interns are working hard all over the country painting houses. We’ve even had some interns in the news, below are links to some of the articles.

Of course, we all take a little time to have fun and relax during the summer, hitting the beaches and parks to soak up some fun in the sun.

Our internship continues to provide the type of experience students need to get a head in today’s work force, for example this is what one of the interns from the Pennsylvania/New Jersey division posted the other day:

“Yesterday I put my resume up on monster at 12pm. 24 hours later i got 3 emails, one from the 9th biggest IT firm in the country, and a call from Aflac. Without a doubt CollegeWorks changed my life and put me in a position to have employers come to me in a recession. Thanks to Zack Matush for hiring a little scrawny RU Junior. To any current interns struggling right now, push through, the payoff is unreal.”-Tom Bay

Congrats to Tom and all of our interns for their hard work! Have a great summer.

OSU junior running his own business(Ohio)

College Works offers students summer jobs in Shelby Twp.-(Michigan)

Internship Program Gives Glendora High Graduate Head Start on Job Market-(California)

CU-Boulder students use internships for entrepreneur opportunities– (Colorado)

SLU student reaps benefits of business-(Illinois)

John DeJulius’ good news about College Works   Leave a comment

Brand Evangelists or
Brand Terrorists
“Your customers can be one or the other.”
~by John DiJulius

College Works Painting, headquartered in Southern California, paints 10,000 homes a year, employs 250 full-time employees and around 3,000 seasonal employees. They have always prided themselves on being at the top of their industry for customer service, but that wasn’t good enough. In certain situations, being the best at customer service in just your industry can still mean you are unacceptable.

“In the past we would fight against certain complaints, we would side with our side, and we would look at our complaints for validity. With 10,000 customers a year, some were legitimately taking advantage. In the distant past we looked at a slight percentage of complaints as acceptable from our employees, who are paid purely on incentive, who work very hard to start a business while in school, and who earn based on their business’ return,” says Matthew Stewart, CEO of College Works Painting. “However, one thing changed our entire approach to customer service.”

The CWP world changed. One unhappy, disgruntled customer created a blog where he complained aggressively about the job that was done for him. This customer did not pay, was unreasonable in his demands, lost hands down in court and was ordered to pay. In retaliation he created a blog that dominated the search engines for four years. As a result of this brand terrorism and brand assassination, CWP’s brand was taken hostage by a customer who was an expert in dominating online search engines, which is becoming increasingly easier for the average consumer to master. CWP estimates that it lost over $20 million in revenue and countless employee candidates. Remember that before all of this, CWP was considered better than most in their industry at customer service. Painfully, they found out, that wasn’t enough.

“After committing to truly becoming a world-class customer service organization, we changed our entire culture and attitude toward every customer we contact,” Stewart says. “We don’t care who is right or wrong, we look at ourselves through the eyes of any customer, and we fight for 100% satisfaction. We spent hundreds of thousands of dollars refunding money, paying wages unearned, and making people feel well. We say ‘sorry’ more, we say ‘yes’ more, and we move very fast and very transparently. Our employees love the focus, and the blogs are deflated. Our philosophy is “Yes is always the answer, now what is the question?” This is a way of life for us, and for me personally.”

Action Plan
Is your business prepared to immediately defuse customer complaints? Does everyone realize how easy it is for an unhappy customer to contact thousands of people almost instantaneously? Create systems and protocols that enable your organization to create brand evangelists versus brand terrorists.

For many articles like this one visit “The Customer Experience Blog”